Refund policy
Return and Refund Policy
30-Day Guarantee
We want you to love what you bought. If you are not fully happy with your purchase, you can request a full refund within 30 days of the purchase date.
How to Return an Item
To start a return, email us at support@vellair-system.com and include your order number and the reason for the return. We will reply with step-by-step return instructions. Items must be sent back in their original condition, with all packaging and paperwork included.
Damaged, Defective or Wrong Items
If your order arrives damaged, defective or not as ordered, contact us right away at support@vellair-system.com and attach photos showing the problem. We will send a replacement or give you a full refund at no cost to you.
Items That Cannot Be Returned
We cannot accept returns for the following:
- Sale items or items marked as final sale
- Customized or made-to-order products
- Items showing wear or damage beyond normal handling
- Items purchased more than 30 days ago
Exchanges
If you would like a different size or color, please email support@vellair-system.com. Exchange items are processed within 5 to 7 business days after we receive your original item.
Refunds
Once your return has arrived and been inspected, we will process your refund within 7 to 10 business days. The money goes back to the payment method you originally used. If 15 business days pass and you still have not received it, please get in touch with us.
Return Shipping Costs
You are responsible for the cost of shipping your return, unless the return is the result of our mistake or a defective product. We recommend using a shipping service that provides tracking.
Order Cancellation
You may cancel an order within 24 hours of placing it. After that window, the order goes into processing for shipment and can no longer be cancelled.
Contact Us
Cozyla — operated by Cozyla LLC
544 Rue Uralde, Saint-Pierre-d'Irube, 64990, France
EIN: 24-5444517
Email: support@vellair-system.com