Shipping policy

Shipping Policy

Order Processing

Every order is prepared and shipped within 24 hours. Once your package is on its way, you will receive a shipping confirmation email containing your tracking details.

Shipping Times and Costs

We offer free shipping on all orders, with no minimum spend. We ship worldwide, and delivery usually takes 3 to 5 business days.

Tracking Your Order

After your order ships, we will email you a tracking number. Use it to follow your parcel's progress on the carrier's website.

Shipping Delays

We do our best to meet our delivery times, but delays can happen because of weather, carrier issues, customs checks or other unforeseen events. We cannot be held responsible for delays caused by factors beyond our control.

Customs and Duties

Shipments to some countries may be subject to customs duties and taxes. You are responsible for any customs fees, duties or taxes charged by the authorities in your country.

Incorrect Address

If you entered the wrong address, contact us immediately at support@vellair-system.com. We will try to intercept the parcel, but we cannot guarantee success. Reshipping fees may apply.

Undeliverable Packages

If a package cannot be delivered, the carrier will send it back to us. We will reach out to you to sort out the issue. Reshipping costs will be your responsibility if the failed delivery was caused by an error on your part.

Contact Us

Cozyla — operated by Cozyla LLC
544 Rue Uralde, Saint-Pierre-d'Irube, 64990, France
Email: support@vellair-system.com